Global transportation solution

Activate in your direct channel a transfer and/or car rental service for your customers and get an additional income, at no extra cost!

SUBSCRIBE TO THE SERVICETerms and conditions of service

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COMMERCIAL PROPOSAL FOR ROIBACK CUSTOMERS

  • Customized white label with your logo and corporate colors
  • Access to a BackOffice as an additional sales channel
  • Product customization option on request
  • Completely free activation and initial 6-month trial period
  • Very competitive rates for end customers
  • Free cancellation up to 48 hours before the service date
  • 24x7 customer service
  • Reporting
  • 10% commission on each booking generated and confirmed in your direct channel.
  • Quarterly settlement of commissions
  • BENEFITS
  • It is an operating model completely separate from your core business.
  • It is a simple solution that adds value to your product.
  • Complements lodging by enhancing the value proposition and the user experience from the moment they arrive at the destination
  • Obtain additional income from cross-selling. For each booking generated in the white label or BackOffice, you will benefit from a commission.
  • Differentiate yourself from your competitors

Don't worry about it and get additional income from cross-selling. As easy as filling out the following form and in a maximum of 25 working days you will have the service active in your direct channel. Our partners offer a comprehensive service, without the need for interaction from the hotel during the entire pre- and post-sale booking process. Both have a specialized and multilingual customer service team that is operational 24 hours a day, 7 days a week.

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Product presentation

Download the brochure and find out all about our transfer and/or car rental service for your clients and how you can earn additional income, at no extra cost. Our partners offer a comprehensive service, with no interaction from the hotel during the entire pre- and post-sale booking process.

Download the pdf

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TESTIMONIAL

Juan Rodriguez

General Director

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WAVYSSA MASTERCLASS

An exclusive session for hoteliers that will help you to raise your hotel's Revenue to another level. We will also discuss hoteliers' problems and solutions provided by the RMS in direct connection with the Roiback CRS, as well as a success story resulting from the Roiback-Wavyssa integration.

‍When? December 13th at 10:00am (Cancun / Medellin) 16:00 (Madrid)
Where? at ZOOM.
Who? Irene Guinarte,
CEO & Co-founder at Wavyssa and Leonardo Llorente, Product & Business Development Director at Roiback.

REGISTER

FAQ

Who is HolidayTaxis?

HolidayTaxis is a partner of Roiback, part of the HBX Group, a world leader in pre-booked airport transfer aggregate services and operates in more than 21,000 destinations in over 135 countries. It offers a global network of high quality services that both partners and end customers rely on. Founded in the UK in 2002 and acquired by Hotelbeds Group in 2019, HolidayTaxis continues to experience strong growth.

  • Global coverage
  • Multilingual customer service center
  • Licensed and insured private and shared vehicles
  • Guaranteed full service, with a robust supplier onboarding process, ensuring consistent quality
  • Meet and Greet included as standard with all private transfer options
  • Standardized global product, providing consistency to end-consumers
  • Customized white label solutions
  • Backoffice for agents
  • Easy-to-use, mobile device-based booking solutions
  • NPS score of "high category" and more than 45,000 positive reviews on Trustpilot in 2023
Who is Carnect?

Carnect is a partner of Roiback, part of the HBX group, a leader in B2B car rental technology that connects around 500 local and international suppliers in 40,000 locations worldwide. Some of the clients that rely on Carnect are major players in the travel industry such as Viajes El Corte Inglés, Destinia, Logitravel or Rocketmiles among others.

  • Global coverage
  • Multilingual customer service center
  • All types and categories of cars
  • Pick up at the same terminal
  • Product available in one-way trip
  •  Guaranteed full service, with a robust supplier onboarding process, ensuring consistent quality
  • Customized white label solutions
What are the main benefits of activating these services in my direct channel?
  • It is a simple solution that adds value to your product.
  • It is an operating model that is completely separate from your core business.
  • Complement lodging by improving the value proposition and the user experience from the moment they arrive at the destination.
  • Obtain additional revenue from cross-selling without affecting your hotel's operating model.
  • For each booking generated in the white label or BackOffice, you will benefit from a commission.
  • Differentiate yourself from your competitors
  • Generate engagement with your customers
What is the commercial proposal?
  • Customized white label with logo and corporate colors
  • Access to a back office as an additional sales channel
  • Totally free activation and initial 6-month trial period.
  • Very competitive rates for end customers
  • Free cancellation up to 48 hours before the service date
  • 24x7 customer service
  • Reporting
  • 10% commission on each effective booking made through your white label/back office.
  • Quarterly settlement of commissions
Can all hotels offer transfer and car rental services?   

Our partners have global coverage, however, depending on the location of the hotel, they may not have coverage or only offer the private transfer service or a smaller number of rental car providers.

A step prior to activation will be to verify whether or not there is indeed coverage and whether it is total or partial.

Once the subscription to the service has been made, the hotel will be informed of the coverage. However, these are very exceptional cases, those that are not covered.

Where is the service activated in my direct channel and how?

A development has been carried out to offer direct and non-direct customers the possibility of booking transfers or car rental through a customized white label (logo and colors of the website) from different points of contact of the direct channel, such as:

  • Website Home (as long as you have the "Engine Widget" embedded in your website)
  • Web Bonus / Thank you page
  • Confirmation email
  • Email prestige:
  • Welcome email
  • Up&Crosseling Email

Additionally, will provide an access to a backoffice that will be the hotel's own where from reception or other designated area of the hotel can make reservations of these services for customers staying at the hotel.

Each supplier delivers a customized white label and access to its backoffice.

Where is the transfer or car rental reservation made?

The reservation is made in the HolidayTaxis or Carnect environment through the customized white label or BackOffice. HolidayTaxis and Carnect charge the service directly to the end customer.

Who sends the confirmation of the transfer or car rental?

HolidayTaxis or Carnect sends to the final customer the confirmation of the contracted services, therefore the final customer will have on the one hand the confirmation of the accommodation sent by the hotel and on the other hand the confirmation of the transfer or car rental.

Who provides customer service? 

Holidaytaxis and Carnect offer a comprehensive service, with no interaction required from the hotel during the entire pre- and post-sale booking process. Both have a specialized, multilingual customer service team that is operational 24 hours a day, 7 days a week.

What do the transfers consist of?

Transfers are offered to/from hotels to/from various terminals, including airports, ports, train and bus stations.

What does the Car Rental service consist of?

Carnect offers this service in more than 40,000 offices around the world, and has more than 500 suppliers, both local and international. The rental car can be picked up at the airport or another office and delivered to the location of the end customer's choice.

Where can the customer pick up the rental car and return it? 

The rental car can be picked up and returned at the airport but also at any other office of your choice with the selected supplier, which can be chosen at the time of booking through the hotel's white label. 

In case of flight delay or cancellation, how should the end customer inform the suppliers?

Both providers have an emergency phone number that is provided in the booking confirmation that the client receives. Additionally, it is important to always inform the flight details when booking the transfer or car rental, this way you can track the flight, and get the new arrival time.

What happens if the customer cancels their hotel reservation? 

The client must also cancel the transfer or car rental service to refund the amount paid. Both HolidayTaxis and Carnect have a free cancellation policy up to 48 hours before the date of service.

What should a hotel do if a customer submits a transfer / car rental complaint to the reception? 

At reception, they must tell the client that they must contact the customer service of HolidayTaxi or Carnect on the telephone number that appears on the confirmation voucher. A multilingual team is at their disposal to handle complaints or other types of queries.

How will I know all the reservations that are made?

The hotelier will receive a monthly report by reservation date of both the reservations made in the white label and in the Back Office.
These reservations can be canceled later, therefore it will not be valid to calculate the commission, but it will be valid to calculate the conversion and interest.

How will I know what additional income I have and when the commissions will be settled? 

Commissions are made on actual reservations of transfers and rental cars. Final customers have free cancellation up to 48 hours prior to the date of service.

Commissions will be settled quarterly by Roiback, which will send the hotels a report by departure date (actual bookings) and the commission generated by each booking.

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