HolidayTaxis is a partner of Roiback, part of the HBX Group, a world leader in pre-booked airport transfer aggregate services and operates in more than 21,000 destinations in over 135 countries. It offers a global network of high quality services that both partners and end customers rely on. Founded in the UK in 2002 and acquired by Hotelbeds Group in 2019, HolidayTaxis continues to experience strong growth.

Carnect is a partner of Roiback, part of the HBX group, a leader in B2B car rental technology that connects around 500 local and international suppliers in 40,000 locations worldwide. Some of the clients that rely on Carnect are major players in the travel industry such as Viajes El Corte Inglés, Destinia, Logitravel or Rocketmiles among others.

• Global coverage
• Multilingual customer service center
• All types and categories of cars
• Pick up at the same terminal
• Product available in one-way trip
•  Guaranteed full service, with a robust supplier onboarding process, ensuring consistent quality
• Customized white label solutions

• It is a simple solution that adds value to your product.
• It is an operating model that is completely separate from your core business.
• Complement lodging by improving the value proposition and the user experience from the moment they arrive at the destination.
• Obtain additional revenue from cross-selling without affecting your hotel's operating model.
• For each booking generated in the white label or BackOffice, you will benefit from a commission.
• Differentiate yourself from your competitors
• Generate engagement with your customers

• Customized white label with logo and corporate colors
• Access to a back office as an additional sales channel
• Totally free activation and initial 6-month trial period.
• Very competitive rates for end customers
• Free cancellation up to 48 hours before the service date
• 24x7 customer service
• Reporting
• 10% commission on each effective booking made through your white label/back office.
• Quarterly settlement of commissions

Our partners have global coverage, however, depending on the location of the hotel, they may not have coverage or only offer the private transfer service or a smaller number of rental car providers.

A step prior to activation will be to verify whether or not there is indeed coverage and whether it is total or partial.

Once the subscription to the service has been made, the hotel will be informed of the coverage. However, these are very exceptional cases, those that are not covered.

A development has been carried out to offer direct and non-direct customers the possibility of booking transfers or car rental through a customized white label (logo and colors of the website) from different points of contact of the direct channel, such as:

• Website Home (as long as you have the "Engine Widget" embedded in your website)
• Web Bonus / Thank you page
• Confirmation email
• Email prestige:
• Welcome email
• Up&Crosseling Email

Additionally, will provide an access to a backoffice that will be the hotel's own where from reception or other designated area of the hotel can make reservations of these services for customers staying at the hotel.

Each supplier delivers a customized white label and access to its backoffice.

The reservation is made in the HolidayTaxis or Carnect environment through the customized white label or BackOffice. HolidayTaxis and Carnect charge the service directly to the end customer.

HolidayTaxis or Carnect sends to the final customer the confirmation of the contracted services, therefore the final customer will have on the one hand the confirmation of the accommodation sent by the hotel and on the other hand the confirmation of the transfer or car rental.

Holidaytaxis and Carnect offer a comprehensive service, with no interaction required from the hotel during the entire pre- and post-sale booking process. Both have a specialized, multilingual customer service team that is operational 24 hours a day, 7 days a week.

Transfers are offered to/from hotels to/from various terminals, including airports, ports, train and bus stations.

Carnect offers this service in more than 40,000 offices around the world, and has more than 500 suppliers, both local and international. The rental car can be picked up at the airport or another office and delivered to the location of the end customer's choice.

The rental car can be picked up and returned at the airport but also at any other office of your choice with the selected supplier, which can be chosen at the time of booking through the hotel's white label. 

Both providers have an emergency phone number that is provided in the booking confirmation that the client receives. Additionally, it is important to always inform the flight details when booking the transfer or car rental, this way you can track the flight, and get the new arrival time.

The client must also cancel the transfer or car rental service to refund the amount paid. Both HolidayTaxis and Carnect have a free cancellation policy up to 48 hours before the date of service.

At reception, they must tell the client that they must contact the customer service of HolidayTaxi or Carnect on the telephone number that appears on the confirmation voucher. A multilingual team is at their disposal to handle complaints or other types of queries.

The hotelier will receive a monthly report by reservation date of both the reservations made in the white label and in the Back Office.
These reservations can be canceled later, therefore it will not be valid to calculate the commission, but it will be valid to calculate the conversion and interest.

Commissions are made on actual reservations of transfers and rental cars. Final customers have free cancellation up to 48 hours prior to the date of service.

Commissions will be settled quarterly by Roiback, which will send the hotels a report by departure date (actual bookings) and the commission generated by each booking.