Closer and more centralized contact than ever before
At Roiback, as experts in the travel industry, we know that an effective contact center can represent up to 28% of your direct sales. To achieve this level of success, we provide you with a contact center solution that is fully integrated into your direct channel, ensuring an optimal booking experience for your customers. With our technology and expertise, we maximize conversion opportunities and improve customer satisfaction, thus strengthening your position in the hotel market.Get your demo
It will sound spectacular
Improved direct care
The Contact Center is essential to increase your revenues.
It is the channel with the highest conversion and highest ADR:
29% of total calls are converted into bookings.
Get to know your guests better
Listen first-hand to your customers' needs and reduce up to 35% of cancellations. Deliver exceptional service and ensure a memorable experience for your guests.
Serve your customers beyond the phone
In addition to calls, we integrate the management of emails, chats, social networks and SMS in your Contact Center. Transform this resource into a fundamental piece for your loyalty.
Take control the easy way
All in the same environment and system. With MyWiseBoard and Roiback Reporting you will have all the information you need to manage your hotel in terms of reservations, profitability, channels...
The best of both worlds
Everything the online/offline world has to offer, in detail
Multichannel alignment of the commercial strategy
Integration with CRS and Booking Center
Connection to your PMS
Integrated reporting and billing
Integrated revenue strategy
Integration of campaigns and promotions
Aligning and strengthening your loyalty program
Easy sale of UP/Cross Selling and accessories
B2B module for agencies and companies
Integration in Social Media and Marketing campaigns
Shall we work together?Contact
"One of the many things we love about Roiback is that it requires minimal time from our developers to keep it running the way we want."