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The closest and most centralized contact ever

At Roiback, as experts in the tourism sector, we know that an effective Contact Center can account for up to 28% of your direct sales. To achieve this level of success, we provide you with a Contact Center solution completely integrated into your direct channel, which guarantees an optimal booking experience for your customers. With our technology and experience, we maximize conversion opportunities and improve customer satisfaction, thus strengthening your position in the hotel market.

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It's going to sound spectacular

Improve direct attention

The Contact Center is essential to increase your income.
It is the channel with the highest conversion and highest ADR:
29% of total calls are converted into bookings.

Get to know your guests better

Listen firsthand to your customers' needs and reduce cancellations by up to 35%. Provide exceptional service and ensure a memorable experience for your guests.

Serve your customers beyond the telephone

In addition to calls, we integrate the management of emails, chats, social networks, and SMS into your Contact Center. Transform this resource into a fundamental piece for your loyalty.

Take control in the easiest way

All in the same environment and system. With MyWiseBoard and Roiback Reporting, you will have all the information you need to manage the hotel in terms of reservations, profitability, channels...