CONTACT CENTER POWERED BY ARTIFICIAL INTELLIGENCE
At Roiback, as experts in the Direct Hotel Channel, we know that an effective Contact Center can account for up to 28% of your direct sales. That's why we offer a specialized solution for hotels that combines expert staff, technology, and artificial intelligence to maximize conversion and improve the customer experience.
We automate the first contact in low-value interactions so that the team can focus on real sales opportunities. In addition, we provide a more complete view of each conversation to continuously improve performance.
Artificial Intelligence reinforces the team's work, it does not replace it.
.png)
It's going to sound spectacular
Improve direct attention
The Contact Center is essential for increasing your revenue. It is the channel with the highest conversion rate and ADR: 29% of total calls are converted into reservations. In addition, for many chains, the voice channel can account for more than 20% of their direct sales.
Get to know your guests better
Hear your customers' needs firsthand and improve the experience with every interaction. Our service achieves over 90% call satisfaction and over 85% call quality, with an additional layer of analysis powered by Artificial Intelligence to detect improvements and reinforce service consistency.
Serve your customers beyond the telephone
In addition to calls, we integrate emails, chats, social media, and SMS into a single environment. With generative AI applied to first contact, we can automate up to 80% of useless calls and emails, which is approximately 40% of all calls received, freeing up the team to focus on real opportunities.
Take control in the easiest way
With MyWiseBoard and Roiback Reporting, you will have all the information you need to manage reservations, profitability, and channels. In addition, we incorporate automatic auditing of calls longer than 3 minutes and a Quality Score from 0 to 100 per agent, hotel, and language to continuously improve the performance of the voice channel.
The best of both worlds
The union of the online and offline worlds, enhanced with Artificial Intelligence.
Multichannel alignment of the commercial strategy
Integration with CRS and Booking Center
Connection with your PMS
Automation of first contact
Intelligent prioritization of interactions
Automatic call auditing
Quality score with AI
AI-powered customer insights
Continuous performance optimization
%201.svg){kind=icon}
Integration in Social Media and Marketing campaigns
Integrated reports and billing
Integrated revenue strategy
Campaign and promotion integration
Alignment and reinforcement of your loyalty program
Easy upselling and add-ons
B2B module for agencies and companies
Shall we work together?
"One of the many things we love about Roiback is that it requires minimal time from our developers to keep it running the way we want."
Private Customer
.webp)
.webp)
