Ca's Saboners
ePayments
January 10, 2025
About CA'S SABONERS
Aparthotel Playas Ca's Saboners isn’t just a place to stay; it’s a project filled with history and passion, lovingly run by a local Mallorcan family. Their personal touch and daily dedication transform this hotel into a welcoming and unique space, far removed from the impersonal vibe of large hotel chains. Here, every detail has been carefully thought out to create a warm, inviting atmosphere where guests feel truly at home.
Located in the heart of Palmanova, this aparthotel provides the perfect setting for family holidays, romantic getaways, or trips with friends. Boasting fully refurbished modern apartments, well-maintained gardens, and facilities designed for comfort, Ca's Saboners is the ultimate spot for an unforgettable holiday. With a pool, a snack bar, and personalised 24/7 service, every aspect of your stay is designed to ensure an exceptional experience.
Discover the pure essence of Mallorcan hospitality at Ca's Saboners.
The challenge
The team at Ca’s Saboners needed an automated payment solution for direct online bookings. It was essential to guarantee reservations with upfront payments, even for flexible rates subject to cancellation penalties two days before arrival, and to process no-show charges effectively.
They team also spent considerable time on manual tasks, such as reviewing the cancellation policies for each cancelled booking, calculating charges, and processing payments manually.
The solution
ePayments Manager, was introduced to automate these processes, ensuring guest credit cards were validated and secured at the time of booking. The system automatically processes payments according to each booking’s cancellation policy.
Additionally, ePayments allows tokenization of all credit cards, enabling seamless management of payments through a single platform. This includes penalty charges, no-show fees, refunds, and keeping the reservation confirmation updated with a detailed payment history.
The results
100% of reservations paid via the POS terminal, with card validation and tokenisation, ensuring payment before arrival.
- Reduced fraud and chargebacks.
- Improved cash flow.
- Streamlined payment and refund processes.
- Enhanced hotel operations.
+133% in booking cancellations.
+62% conversion growth compared to the previous year.
-86% of bookings cancelled.
Testimonial
“Thanks to the implementation of ePayments for our direct channel, we’ve not only reduced the time spent managing payments but also improved our cash flow by collecting all payments before arrival. The system has made it straightforward to secure penalty charges for late cancellations and no-shows, which we used to lose in over 95% of cases."
