CDSHotels ePayments
ePayments
December 17, 2024
About CDSHotels
CDSHotels manages 12 hotels on the coast of the Apulia region in Italy.
The brand is the natural result of 30 years of dedication to the hotel sector by motivated professionals oriented to create an innovative offer capable of interpreting the needs of tourists who wish to enjoy the sea and all the relaxation and fun that Puglia has to offer.
CDSHotels means quality in services, professionalism, trust, and courtesy, all essential requirements to turn a simple vacation into an unforgettable experience.
The offer is aimed at an audience of families, young couples, and those over 65, and proposes a vacation in refined and welcoming Hotels and Resorts located in the most beautiful places in Puglia.
The challenge
The CDSHotels team needed an automatic payment and refund tool for online direct channel sales, both for B2C and B2B sales (travel agencies that contract directly with the chain).
The team also spent too much time on manual tasks to review the cancellation policies of each canceled reservation, calculate the amount, and apply the charge.
The solution
ePayments, Roiback's advanced solution for payment management and automation, offers the solution to eliminate manual work by guaranteeing guests' credit cards at the time of purchase and automatically charging the reservation amount according to its cancellation policy.
Sales through the B2B module for travel agencies of CDSHotels represents a very important percentage of sales. Epayments not only guarantees the fluidity of the management of B2C reservation collections, but also automatically settles commissions. We thus avoid countless hours of manual work.
The results
+15% increase in Conversions compared to the previous year
-37% of Cancellations
Reduced operating costs in the management of reservation payments.
Reduced time for invoicing commissions to companies.
After these spectacular results, CDSHotels is already working to incorporate the fractional payment functionality for direct bookings through their website.
Testimonial
"Thanks to the adoption of ePayments, we have substantially reduced our collection management times, significantly streamlining the work of our reservations department.
The key to the success of this important implementation has been the fruitful collaboration with the Roiback team, which has proven to be attentive in the management of processes and proactive in communication."
