CDSHotels ePayments

About CDSHotels

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CDSHotels manages 12 hotels on the coast of the Apulia region of Italy.

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The brand is the natural result of 30 years of dedication to the hospitality sector by motivated professionals focused on creating an innovative offer capable of interpreting the needs of tourists who want to enjoy the sea and all the relaxation and fun that Puglia has to offer.

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CDSHotels stands for quality services, professionalism, trust and courtesy, all indispensable requirements to turn a simple vacation into an unforgettable experience.

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The offer is aimed at a public of families, young couples and over 65 years old and proposes a vacation in refined and welcoming Hotels and Resorts located in the most beautiful places of Puglia.

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The challenge

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The CDSHotels team needed an automatic collection and returns tool for direct channel online sales, both for B2C and B2B sales (travel agencies contracting directly with the chain).
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The team also spent too much time on manual tasks to review the cancellation policies for each cancelled reservation, calculate the amount and apply the charge.

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The solution

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ePayments, Roiback's advanced payment management and automation solution, offers the solution to eliminate manual work by securing guests' credit cards at the time of purchase and automatically charging the reservation amount according to your cancellation policy.

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Sales through the B2B module for CDSHotels travel agenciesrepresent a very important percentage of sales. Epayments not only guarantees the fluidity of the B2C booking collection management, but also automatically settles the commissions. This avoids countless hours of manual work.

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The results

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+15% Conversions over the previous year

-37% Cancellations

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Operating costs have been reduced in the management of reserve collections.

The time for invoicing commissions to companies has been reduced.

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Following these spectacular results, CDSHotels is already working to incorporate the functionality of installment payments booking directly through its website.

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In person

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"Thanks to the adoption of ePayments, we have substantially reduced our collection management times, considerably streamlined the work of our reservations department.

The key to the success of this important implementation has been the fruitful collaboration with the Roiback team, which has proven to be attentive in managing processes and proactive in communication."

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Emanuele Spennato, Marketing and Customer Care Manager CDSHotels

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