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About Magic Costa Blanca
With 12 properties located on the Costa Blanca and Gandía, Magic Costa Blanca specializes in "Ultra All Inclusive" family vacations, in which they have been pioneers for 25 years. Guests can enjoy much more than a magnificent hotel room: they have shows, excursions, themed restaurants, exclusive areas and unique services. An assortment of activities for an unforgettable time.
The challenge
Magic Costa Blanca needed a solution that would help increase direct sales and integrate with its booking engine. They didn't want to complicate things, in fact, they wanted to free the team from repetitive tasks. They were also looking to keep costs modest or even decrease them. These hoteliers needed a solution that would help them automate some tasks while maintaining or increasing the quality of service.
The solution
HiJiffy Booking Assistant
HiJiffy's AI-powered technology was used to transform Magic Costa Blanca's sales and customer service.
The HiJiffy Booking Assistant works with an optimized compilation of personalized instant responses, AI machine learning, designated decision trees, and availability in more than 100 languages.
HiJiffy's Booking Assistant helped them focus on increasing sales while allowing guests to have their frequently asked questions answered instantly and 24 hours a day.
The results
155 Bookings
87% Automation*
83% Customer Satisfaction Rate.
160,000+ Conversations.
*(Percentage of requests automatically resolved by the AI-powered virtual agent)
Discover the potential of your direct channel
“We learned about HiJiffy through our trusted booking engine provider, Roiback.
We needed a solution to automate tasks and be more present in the guest's booking decision process.
With HiJiffy, we can now connect better with our guests and offer a better service. We are happy with the results.”
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