Magic Costa Blanca

About Magic Costa Blanca

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With 12 properties located on the Costa Blanca and Gandía, Magic Costa Blanca specializes in "Ultra All Inclusive" vacations for families, which they have pioneered for 25 years. Guests can enjoy much more than a magnificent hotel room: they have shows, excursions, themed restaurants, exclusive areas and unique services. An assortment of activities for an unforgettable time.

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The challenge

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Magic Costa Blanca needed a solution that would help increase direct sales and integrate with their booking engine. They didn't want to complicate things, in fact, they wanted to free the team from repetitive tasks. They were also looking to keep costs modest or even lower them. These hoteliers needed a solution that would help them automate some tasks while maintaining or increasing the quality of service.

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The solution

Hijiffy Booking Assistant

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HiJiffy's AI-powered technology was used to transform Magic Costa Blanca's sales and customer service.

HiJiffy's Booking Assistant works with an optimized compilation of personalized instant responses, AI machine learning, designated decision trees and availability in over 100 languages.

HiJiffy's Booking Assistant helped them focus on increasing sales while allowing guests to have their frequently asked questions answered instantly and 24 hours a day.

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The results

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155 Reserves

87% Automation

83% Customer Satisfaction Index.

160,000+ Conversations.

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*(Percentage of requests solved automatically by the AI-driven virtual agent)

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In Person

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"We were introduced to HiJiffy through our trusted booking engine provider, Roiback.

We needed a solution to automate tasks and be more present in the booking decision process for guests.

With HiJiffy we can now better connect with our guests and provide better service. We are happy with the results."

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Francisco Javier García Cuenca, VP at Magic Costa Blanca

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