thinkIn
.png){kind=logo}
thinkIn
thinkIN Contact Center provides hotels with a comprehensive solution to efficiently manage their customer care and booking operations. With advanced call and data management tools, thinkIN enables hotels to offer exceptional and personalized customer service, optimizing communication with guests at every stage of their journey. This platform not only improves the hotel's operational efficiency, but also enhances the guest experience by providing fast and accurate responses to their queries and requests.
Implementing thinkIN Contact Center in a hotel enables more effective management of customer interactions, from initial booking to check-out and beyond. By centralizing all communications on a single platform, thinkIN facilitates coordination between different hotel departments, ensuring a consistent and timely response to guests' needs. In addition, the platform offers analytics and tracking tools that enable hotels to better understand their guests' preferences and behaviors, facilitating the personalization of services and offers.
The adoption of thinkIN Contact Center reflects a hotel's commitment to excellence in customer service and the optimization of its operations. By leveraging the capabilities of this platform, hotels can improve the efficiency and quality of their customer service, increasing guest satisfaction and fostering brand loyalty. thinkIN becomes a strategic ally for hotels seeking to differentiate themselves in a competitive market, offering a powerful tool to deliver exceptional experiences that generate value and trust in their customers.
thinkIn
thinkIN Contact Center provides hotels with a comprehensive solution to efficiently manage their customer care and booking operations. With advanced call and data management tools, thinkIN enables hotels to offer exceptional and personalized customer service, optimizing communication with guests at every stage of their journey. This platform not only improves the hotel's operational efficiency, but also enhances the guest experience by providing fast and accurate responses to their queries and requests.
Implementing thinkIN Contact Center in a hotel enables more effective management of customer interactions, from initial booking to check-out and beyond. By centralizing all communications on a single platform, thinkIN facilitates coordination between different hotel departments, ensuring a consistent and timely response to guests' needs. In addition, the platform offers analytics and tracking tools that enable hotels to better understand their guests' preferences and behaviors, facilitating the personalization of services and offers.
The adoption of thinkIN Contact Center reflects a hotel's commitment to excellence in customer service and the optimization of its operations. By leveraging the capabilities of this platform, hotels can improve the efficiency and quality of their customer service, increasing guest satisfaction and fostering brand loyalty. thinkIN becomes a strategic ally for hotels seeking to differentiate themselves in a competitive market, offering a powerful tool to deliver exceptional experiences that generate value and trust in their customers.
thinkIn
Roiback and ThinkIN join forces to offer you a professional direct sales service: Contact Center for independent hotels and hotel chains. We help you connect with your customers' needs, improving their experience in all their interactions and multiplying your sales capacity through voice, chat and SMS. Owning this solution is to unite the best of both worlds: Roiback & thinkIN. All with a gear that is already connected and that you won't even notice. These are the results: +35% in direct sales, integrating the online sales strategy and the telephone sales strategy -35% of cancellations, implementing personalization and customer loyalty actions +300% in online conversion rates, thanks to the specialization, systems and assisted reservations between the website and Call Center +60% increase in the average value per reservation of a Call Center reservation vs. an online reservation In short, we have the technology, experience and know-how for your hotel's Call Center.
