Trip Protection & Assistance
The intelligent solution to reduce cancellations in your direct channel
We know that managing the direct channel is not an easy task. Cancellations, non-refundable rates, and the constant need to differentiate yourself in a competitive market are just some of the challenges you face every day.
That's why, at Roiback, we offer Trip Protection & Assistance: a comprehensive travel insurance solution, fully integrated with our booking engine and designed to offer you peace of mind, without complications.
The different cancellation and assistance products we offer adapt to the real needs of your hotel and your clients. Because today more than ever, travelers value the freedom to change plans... and you deserve a solution that supports you!
AND ALSO...
Why offer cancellation and travel assistance insurance?
· Reduces the cancellation ratio by +40%: Encourages the sale of non-refundable rates with cancellation insurance included, which in case of unforeseen events allows the guest to recover their reservation.
· Improves your cash flow: By making prepaid rates more flexible, you guarantee the collection of reservations regardless of guest cancellation.
· Differentiation: proposing a different marketing strategy for the direct channel, and thus enhancing differentiation from other distribution channels and the competitive set.
· Peace of mind for your guests: Your clients will be able to enjoy their trip with the confidence that they are protected against unforeseen events with medical assistance, repatriation, early return of the traveler, civil liability, among many other coverages.
· Opportunity for additional income: The sale of optional insurance can become an additional source of income for your hotel, while offering added and differential value in your direct channel.
What does our product include?
· Trip cancellation and interruption: Reimbursement of cancellation expenses per reservation, up to 44 causes of cancellation.
· Assistance during the trip: National and international medical assistance and Telemedicine with coverage of up to €100,000 in medical expenses.
· Baggage coverage: Reimbursement of material losses.
· 24/7 Assistance: A team of professionals available to help your guests at any time.
· 100% Integrated solution with the booking engine and without operational burdens for the hotel.
· Claims processing for guests with fully digital processes through App and Web.
· No implementation cost
Ready to transform cancellations into opportunities?
Discover how Trip Protection & Assistance can help you boost your direct channel.
FREQUENTLY ASKED QUESTIONS
Two insurance modalities have been designed to cover the different challenges that hotels have.
1. Cancellation insurance that is included in the rate and that helps boost the sale of total or partial Non-Refundable rates and reduce cancellation ratios, but also helps enhance differentiation by improving your value proposition.
Optional insurance policies complement the hotel's offer and allow the client to contract them during the reservation process, without the need to do so independently. This generates greater confidence and peace of mind in the guest, which in turn helps to increase the conversion ratio.
Within these 2 modalities, we offer different types of insurance depending on the hotel's country of origin that mainly differ in the coverage included and its limits.
Thanks to the integration developed with our strategic partner, offering an insurance product through the direct channel of hotels has become a simple and fast process, and most importantly, without affecting the hotel's operations. Each hotel's insurance offer will be fully integrated into the booking engine.
If a client wishes to cancel their reservation for any of the causes of cancellation included in the insurance coverage, they must contact the hotel directly to proceed with the cancellation. The hotel will manage the cancellation of the reservation applying the corresponding penalty according to its policy. This information will be automatically notified to Intermundial, without the hotel requiring any additional action.
The client must submit the claim through the Intermundial App or Customer Area, where they must upload the requested documentation that justifies the cancellation.
The hotel has access to a leading platform in travel insurance management where they can consult the insurance policies sold per hotel, obtain reports, view commissions generated, among many other functionalities. The sale of insurance can also be monitored through the Roiback CRS.
Depending on the type of insurance and coverage, the price will be one or another and also varies by country of origin of the hotel. There is no activation cost, contractual links or software management costs.
Please contact your DCS to expand the information and get your personalized demo.
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