Trip Protection & Assistance
The smart solution to reduce cancellations in your direct channel
We know that managing the direct channel is no easy task. Cancellations, non-refundable rates and the constant need to differentiate yourself in a competitive market are just some of the challenges you face every day.
That's why at Roiback we offer you Trip Protection & Assistance: a comprehensive travel insurance solution, fully integrated with our booking engine and designed to give you peace of mind, hassle-free.
The different cancellation and assistance products we offer are tailored to the real needs of your hotel and your customers. Because today more than ever, travelers value the freedom to change plans... and you deserve a solution that supports you!
PLUS...
Why offer cancellation and travel assistance insurance?
- Reduces cancellation rate by +40%: Encourages the sale of non-refundable rates with cancellation insurance included, which in case of unforeseen events allows the guest to recover their reservation.
-Improve your cash flow: By making prepaid rates more flexible, you guarantee the collection of bookings regardless of the guest's cancellation.
-Differentiation: By proposing a marketing strategy different from the direct channel, you enhance differentiation from other distribution channels and the competitive set.
- Peace of mind for your guests: Your customers can enjoy their trip with the confidence that they are protected against unforeseen events with medical assistance, repatriation, early return of the traveler, civil liability, among many other coverages.
-Additional revenue opportunity: The sale of optional insurance can become an additional source of revenue for your hotel, while offering added value and differentiation in your direct channel.
What does our product include?
- Trip cancellation and interruption: Reimbursement of cancellation expenses per reservation, up to 44 causes of cancellation.
- Assistance during the trip: National and international medical assistance and Telemedicine with coverage of up to 100.000€ in medical expenses.
- Baggage coverage: Reimbursement of material losses.
- 24/7 Assistance: A team of professionals available to help your guests at any time.
- 100% integrated solution with the booking engine and without operational burdens for the hotel.
- Processing of claims for guests with fully digital processes through App and Web.
- No implementation costs .
Ready to turn cancellations into opportunities?
Find out how Trip Protection & Assistance can help you boost your direct channel.
Request your demo
FREQUENT QUESTIONS
Two types of insurance have been designed to cover the different challenges faced by hotels.
1. Cancellation insurance, which is included in the rate and helps to boost the sale of full or partial non-refundable rates and reduce cancellation rates, but also helps to enhance differentiation by improving your value proposition.
Optional insurance complements the hotel's offer and allows the customer to purchase it during the booking process, without the need to do so independently. This generates greater confidence and peace of mind in the guest, which in turn helps to increase the conversion rate.
Within these 2 modalities, we offer different types of insurance depending on the hotel's country of origin , which differ mainly in the coverage included and its limits.
Thanks to the integration developed with our strategic partner, offering an insurance product through the hotels' direct channel has become a simple and fast process, and most importantly, without affecting the hotel's operations. Each hotel's insurance offer will be fully integrated into the booking engine.
If a client wishes to cancel his/her reservation due to any of the causes of cancellation included in the insurance coverage, he/she must contact the hotel directly to proceed with the cancellation. The hotel will manage the cancellation of the reservation by applying the corresponding penalty according to its policy. This information will be automatically notified to Intermundial, without the hotel needing to take any additional action.
The client must submit the claim through the Intermundial App or Client Area, where he/she must upload the requested documentation justifying the cancellation.
The hotel has access to a leading travel insurance management platform where they can consult the insurance sold by hotel, obtain reports, view commissions generated among many other functionalities. Insurance sales can also be monitored through Roiback's CRS.
Depending on the type of insurance and coverage, the price will be one or another and also varies by country of origin of the hotel. There are no activation costs, contractual links or software management costs.
Please contact your DCS for more information and to get your personalized demo.
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