Digitize your reception: less queues, more data, more satisfaction

At Roiback, we know that time is money. And for your hotel, even more so. That's why we maintain a strategic alliance with Civitfun, now also part of HBX Group.

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Civitfun is the online check-in/check-out suite that is revolutionizing the way hotels manage guest check-in and check-out. The goal? So you can focus on what really matters: delivering memorable experiences.

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Why digitize check-in?

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Because it is no longer an option, it is a necessity. Today's traveler wants immediacy, convenience and zero paperwork. And you need efficiency, reliable data and automated processes. With Civitfun, you can offer check-in up to 3 times faster, reduce work at the front desk by -40% and improve guest satisfaction by up to 95%. All this, without losing the human touch that makes your accommodation unique.

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First Party Data: the new gold in hotel marketing

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By digitizing check-in and check-out, you can collect accurate and up-to-date information directly from all your guests, not just the one who makes the reservation. This not only improves operations, but also allows you to build a solid foundation offirst party data.

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And what is this good for? For everything:

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• Create customized audiences.

• Make retargetingcampaigns more effective.

• Build lookalikeaudiences that actually convert.

• Better measure the ROI of your marketing actions.

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In a world where third-party cookies are disappearing, having your own data is the key to staying competitive.

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What else does Civitfun offer you?

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• Total automation of the check-in/out process, without the need for apps.

• Integration with +70 PMS, payment gateways and electronic locks.

• Reduction of fraud and returns by 90%.

• Upselling and cross-selling integrated in the inbound process.

• Check-in from any device, at any time.

• Guaranteed legal compliance with automatic forwarding of reports to authorities.

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And all this, managed from a centralized dashboard that allows you to control every step of the guest journey.

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Real success stories

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Hotels like Lopesan Hotel Group andVIVOOD Landscape Hotelhave already trusted Civitfun to transform their operations. The result? Less queues, more revenue and happier guests.

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"We have managed to reduce the check-in process to less than 5 minutes, which has significantly improved the guest experience."
-VIVOOD Landscape Hotel Team 

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"We can say that the growth that the chain has had has been, in part, thanks to the automation and digitization of processes that were previously done manually and decreased operational efficiency."
-Joaquín López, Technical Manager at Lopesan Hotel Group

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How long does it take to implement?

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Only 15 days! From signing to "Go Live", the Civitfun team will accompany you through the entire process to make the transition fast and smooth.

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What if you already have your own system?

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No problem. Civitfun offers an aggregator modethat connects all your bookings to your existing online check-in system. This way, all your guests enjoy the same seamless experience, no matter where they booked through.

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In short: digitize, automate and personalize.

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From Roiback, we encourage you to take the step towards a more agile reception, more efficient operations and smarter marketing. Because when you gain time, your guests gain experience. And when you control your data, your campaigns gain precision.

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Ready to transform your hotel? Let's talk about it.

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