Digitize your reception: fewer queues, more data and greater satisfaction

At Roiback, we know that time is gold. And for your hotel, even more so. That's why we maintain a strategic alliance with Civitfun, now also part of HBX Group.

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Civitfun is the online check-in/out suite that is revolutionizing the way hotels manage the arrival and departure of their guests. The goal? So you can focus on what really matters: offering memorable experiences.

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Why digitize check-in?

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Because it is no longer an option, it is a necessity. Today's traveler wants immediacy, comfort and zero paperwork. And you need efficiency, reliable data and automated processes. With Civitfun, you can offer a check-in up to 3 times faster, reduce work at the reception by -40% and improve guest satisfaction by up to 95%. All this, without losing the human touch that makes your accommodation unique.

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First Party Data: the new gold of hotel marketing

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Thanks to the digitization of check-in and check-out, you can collect accurate and updated information directly from all your guests, not just the one making the reservation. This not only improves operations but also allows you to build a solid base of first-party data.

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And what is this for? For everything:

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• Create custom audiences.

• Do retargeting with more effective campaigns.

• Build lookalike audiences that really convert.

• Better measure the ROI of your marketing actions.

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In a world where third-party cookies are disappearing, having your own data is the key to staying competitive.

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What else does Civitfun offer you?

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• Total automation of the check-in/out process, without the need for apps.

• Integration with +70 PMS, payment gateways, and electronic locks.

• Reduction of fraud and chargebacks by 90%.

• Upselling and cross-selling integrated into the arrival process.

• Check-in from any device, at any time.

• Legal compliance guaranteed with automatic submission of reports to authorities.

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And all this, managed from a centralized dashboard that allows you to control every step of the guest journey.

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Real success stories

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Hotels like Lopesan Hotel Group and VIVOOD Landscape Hotel have already trusted Civitfun to transform their operations. The result? Fewer queues, more revenue, and happier guests.

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"We have managed to reduce the check-in process to less than 5 minutes, which has significantly improved the guest experience."
— VIVOOD Landscape Hotel Team 

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"We can say that the growth of the chain has been, in part, thanks to the automation and digitization of processes that were previously done manually and reduced operational efficiency."
— Joaquín López, Technical Manager at Lopesan Hotel Group

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How long does it take to implement?

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Only 15 days! From signing to "Go Live", the Civitfun team accompanies you throughout the process to make the transition quick and uncomplicated.

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What if you already have your own system?

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No problem. Civitfun offers an aggregator mode that connects all your reservations with your current online check-in system. This way, all your guests enjoy the same seamless experience, no matter where they booked.

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In summary: digitize, automate, and personalize

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From Roiback, we encourage you to take the step towards a more agile reception, more efficient operations, and smarter marketing. Because when you save time, your guests gain experience. And when you control your data, your campaigns gain precision.

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Are you ready to transform your hotel? Let's talk.

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