Roiback and Thinkin offer the best Contact Center service

ThinkIn, a specialist in comprehensive solutions for the hotel sector, and Roiback, a leading technology company in the management of the direct channel for hotel chains and independent hotels, have reached a strategic agreement to offer a Call Center solution for hotels, integrated with your engine, to boost direct hotel sales.

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In the words of Leonardo Llorente, Head of Product & Innovation at Roiback, "This alliance with ThinkIn represents a great step forward for us in the field of telephone sales and the direct channel. Clients such as Palladium Hotel Group are already using this service completely integrated with the direct sales strategy, where a service specialized in telephone attention and sales to hotels, together with a direct implementation and the use of a reservation system integrated and designed for the needs of a call center, represents a great advantage for our clients." For his part, Alejandro Martín, CEO of ThinkIn, highlighted that "This agreement allows us to continue growing in the Contact Center service hand in hand with a benchmark such as Roiback and offering cutting-edge solutions for our clients in common."

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An optimized Contact Center boosts your direct sales

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By integrating the online sales strategy with the telephone sales strategy, your direct sales numbers increase by 35%.

Not only do you increase your sales figures, but by implementing customer personalization and loyalty actions, you also reduce cancellations by 35%.

In addition, thanks to the use of our special reservation system for Contact Centers, online conversion rates increase by 300%, thanks to assisted reservations between the website and the call center.

The Contact Center also allows offering a more personalized sale and, as a result, there is a 60% increase in the average value per reservation of a reservation generated in the call center versus an online reservation.

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What makes ThinkIn special?

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At Roiback we have a commitment to our clients, and when we work with a partner, we want it to offer a differential value compared to what exists in the market.

Thinkin offers a 24 hours a day, 7 days a week customer service. Having teams located in different time zones allows them to cover a complete 24-hour service in 9 different languages.

With two teams, located in Spain and Mexico, they have a large number of agents specialized in hotel sales, which allows them, for example, to answer a large percentage of calls in a few seconds.

The Smart IVR system allows routing the call to the ideal agent, depending on certain aspects such as location, language, product or even, if your client has previously spoken with someone from the Contact Center, avoiding them having to recount all the information again.

With ThinkIn, you can include many specialized options, such as Click to Call on your website. With a click, the client can choose to be called and the Contact Center will contact him/her.

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A multi-channel service

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Customer service is a key element in direct sales, as it is the channel with the highest conversion rate.

The Contact Center solution is not only based on serving customers through the telephone or voice channel. ThinkIn complements this solution with email management, chats (via agent and via Artificial Intelligence), social networks and SMS, thus, the Contact Center becomes a strategic channel where, in addition to sales, the customer is loyalized and recovered in the hypothetical case of having lost them.

Thinkin offers many functionalities as a Contact Center solution and, of course, the advantages of integration with your Roiback engine are very important.

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These are just some of the advantages that ThinkIn's service offers you. If you want more information, you just have to ask your DCS at Roiback and we will inform you in detail about how you can get the most out of your voice channel.

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