Roiback and Thinkin reach a strategic agreement to offer you the best Contact Center service and boost your direct sales.

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January 22, 2024

Roiback

ThinkIn, a specialist in integrated solutions for the hotel industry, and Roiback, a leading technology company in direct channel management for hotel chains and independent hotels, have reached a strategic agreement to offer a Contact Center solution, integrated with your engine, to boost hotel direct sales.

In the words of Leonardo Llorente, Head of Product & Innovation at Roiback, "This alliance with ThinkIn is a great step forward for us in the field of telephone sales and the direct channel. Clients such as Palladium Hotel Group are already using this service fully integrated with the direct sales strategy, where a specialized service in hotel telephone sales and customer service combined with a direct implementation and the use of an integrated reservation system designed for the needs of a call center, is a great advantage for our clients". Alejandro Martín, CEO of ThinkIn, emphasized that "This agreement allows us to continue growing in the Contact Center service hand in hand with a benchmark such as Roiback and offering cutting-edge solutions for our clients in common".

An optimized Contact Center boosts your direct sales

By integrating the online sales strategy with the telephone sales strategy, your direct sales numbers increase by 35%.

Not only do you increase your sales figures, but by implementing personalization and customer loyalty actions you also reduce cancellations by 35%.

In addition, thanks to the use of our special Contact Center booking system, online conversion rates increase by 300%, thanks to assisted bookings between the website and the call center.

The Contact Center also allows us to offer a more personalized sale and as a consequence, there is a 60% increase in the average value per booking of a reservation generated in a call center versus an online reservation.

What makes ThinkIn special?

At Roiback we are committed to our customers and when we work with a partner, we want them to offer a differential value compared to what is available in the market.

Thinkin offers a 24/7 customer support service. By having teams located in different time slots, it allows you to cover a complete 24-hour service in 9 different languages.

With two teams, located in Spain and Mexico, they have a large number of agents specialized in hotel sales, which allows them, for example, to answer a large percentage of calls in just a few seconds.

The Smart IVR system allows you to route the call to the right agent, depending on certain aspects such as location, language, product or even if your customer has already spoken to someone in the Contact Center, avoiding having to recount all the information again.

With ThinkIn, you can include many specialized options, such as Click to Call on your website. With a click, the customer can choose to be called and the Contact Center will contact him/her.

A multichannel service

Customer service is a key element in direct sales, as it is the channel with the highest conversion.

The Contact Center solution is not only based on serving customers through the telephone or voice channel. ThinkIn complements this solution with the management of emails, chats (through agents and Artificial Intelligence), social networks and SMS, thus, the Contact Center becomes a strategic channel where , in addition to sales, customer loyalty and customer recovery is achieved in the hypothetical case of having lost a customer.

Thinkin offers many functionalities as a Contact Center solution and, of course, the advantages of integration with your Roiback engine are very important.

These are just some of the advantages that the ThinkIn service offers for you. If you would like more information, just ask your DCS at Roiback and we will inform you in detail about how you can take full advantage of your voice channel.

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