Introducing 'RB Quotes

In reservation management, it is common for Call Center and Back Office agents to receive many calls or emails for quotations, but fail to close the sale at that time.

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In cases where the hotel does not have a specific tool, a complicated manual follow-up process is initiated via email, reviewing each quotation made. In addition to involving a high investment in team time, it is not very effective and makes it difficult to follow up on each sales opportunity, which can result in the loss of the reservation.

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Direct sales generated by hotels through email can account for 20% to 30% of all bookings in many hotels. This is an uncontrolled share of bookings that is difficult to align with revenue rules. Good management of this type of bookings represents a great opportunity for growth.

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To address this problem, we have developed RBQUOTES, our Reservation Quotation Module, allowing the management and automation of direct quotations.

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Who does the Booking Center quotation module help?

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RB Quotes is the perfect tool for hotels or chains with a high volume of calls to inquire about possible room and rate options, who want to improve their acceptance rate and offer a standardized and personalized response to the customer.

The Quotes module helps reduce the Average Time of Operation (TMO) of your Call Center & Back Office agents by allowing them to create, manage and send quotes from a single screen and workflow. In addition, they will be able to quote several hotels and rooms in a single quote.

The hotel customer receives the quote by email with detailed information about the room and the hotel through a personalized landing page from which he/she can confirm the most desired option. The hotel agent will be able to follow up on the status of the quotes and close the sale in case of confirmation by the client.

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Main benefits of the quotation module:

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-A fast and agile quotation is sent in real time during the call with the client.

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- Saves time and work in the management of reservations by the Booking Center and Back Office. Optimizes response times and minimizes resources.

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-Digitalizationand Automation: Flexible quotation with several hotels and several rooms in a single quotation. Online confirmation response per client.

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-Optimization of the hotel's daily operations, so we develop functionalities that streamline tasks and provide autonomy to the hotel. 

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-Tracking of quotation status. Listing and search engine of quotations with relevant information and status of each one. From the quotation search engine you will be able to modify the quotations and resend them individually or as a block. 

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What do you have to do to activate it? 

Write to your DCS and ask for a demo now to improve your conversion rates and reduce processes and workload for your team.

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