Introducing 'RB Quotes'

In reservation management, it is common for hotel Call Center agents and Back Office departments to receive many calls or emails for quotes, but fail to close the sale at that time.

​

In cases where the hotel does not have a specific tool, a complicated manual follow-up process is initiated via email, reviewing each quote made. In addition to involving a significant investment in team time, it is ineffective and hinders the subsequent monitoring of each sales opportunity, which can lead to the loss of the booking.

​

Direct sales generated by hotels through email can account for 20% - 30% of all bookings for many hotels. It is an uncontrolled booking quota that is difficult to align with revenue rules. Good management of this type of booking represents a great opportunity for growth.

​

To address this problem, we have developed RBQUOTES, our Booking Quote Module, allowing the management and automation of direct quotes.

​

Who does the quote module via Booking Center help?

​

RB Quotes is the perfect tool for hotels or chains with a high volume of calls to inquire about possible stay and price options, who want to improve their acceptance ratio and offer a standardized and personalized response to the customer.

The quote module helps to reduce the Average Handling Time (AHT) of your Call Center & Back Office agents, allowing them to create, manage, and send quotes from a single screen and workflow. In addition, they will be able to quote several hotels and rooms in a single quote.

The hotel customer receives the quote by email with detailed information about the room and the hotel through a personalized landing page from which they can confirm the most desired option. The hotel agent will be able to track the status of the quotes and close the sale in case of confirmation by the customer.

​

​

Main benefits of the quote module:

​

-A fast and agile quote is sent in real time during the call with the customer.

​

-Saves time and work in booking management by the Booking Center and Back Office. Optimizes response times and minimizes resources.

​

-Digitalization and Automation: Flexible Quote with several hotels and several rooms in a single quote. Online confirmation response by customer.

​

-Optimization of the hotel's daily operations, therefore we develop functionalities that streamline tasks and provide autonomy to the hotel. 

​

-Follow-up of quotation status. Listing and search engine for quotations with relevant information and status of each one. From the quotation search engine itself, you can modify the quotations and resend them individually or in bulk. 

​

What should you do to activate it? 

Write to your DCS and request a demo now to improve your conversion rates and reduce processes and workload for your team.

​