7 reasons to have a Booking Center in the reservations department

Sometimes your hotel's telephone service is not very agile and measurable, is it? Quotations, reservations or modifications can be a complex process at the operational level and delay the management time of your team. You need to standardize processes and easily replicate the strategy of your direct online channel in telephone sales. 

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Booking Center is the platform designed by Roiback for reservations departments and Call Centers that allows you to create, modify and manage reservations for the direct sales channel, in a simple and efficient way. Generate reservations for your customers, travel agencies and companies. 

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1- Fast and agile management of your reservations. 

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Among its main functionalities is the fast and agile management of reservations, through 3 steps guided by the tool. 

It also allows flexible availability search: by destination, hotel, room and occupancy, among others. 

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2-Integrated with your Loyalty program. 

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If your hotel or chain has a loyalty program, don't worry, Booking Center Tool is integrated with the Loyalty program: you identify the customers of your loyalty program and the bookings are added to their history. 

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3- Your commercial campaigns, also in the Booking Center.

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If you have an active commercial campaign, you can use the same offers, promocodes, rates or prices as for online sales, or create specific conditions for the Call Center. 

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4-Group sales management. 

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Booking Center Tool is also designed for your hotel team responsible for groups (MICE). You will be able to make multi-room reservations and/or multiple dates of stay, for an efficient management of group sales.

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5- Extras and complements, also at your disposal. 

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Of course, in Booking Center Tool you will also have the possibility to sell extras and complements to the accommodation with the same flexibility as the online sale .

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6- Don't lose any sales due to availability. 

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Don't miss the opportunity to sell. As it would happen online, the system shows alternative hotels in case of unavailability . The agent will be able to offer the alternatives you have configured and take advantage of the purchase intention to consolidate it into a reservation.

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7- Thinking about management. 

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Booking Center Tool is designed for reservation teams and offers solutions to their needs, saving them management time. 

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For example, you can configure specific payment methods for Call Center, force a room without a quota to enter the reservation in the system, define different accesses and views according to the type of user, and above all it allows an easy management of modifications: dates of stay, customer data, occupancy, number of rooms, method of payment, price of the reservation, or restrictions and cancellation policy, among others?

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Contact us to find out how to save your team management time and how to give them more tools so they can upsell or cross-sell easily. 

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