7 reasons to have a Booking Center in the reservations department

Sometimes the telephone service at your hotel is not very agile or measurable, is it? Making quotes, reservations, or modifications can be a complex process at an operational level and extend the management time of your team. You need to standardize the processes and easily replicate the strategy of your online direct channel in telephone sales. 

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That's why it's so important to have a call center for hotels. Our Booking Center platform, developed specifically for reservation departments and call centers, allows you to create, modify, and manage reservations for the direct sales channel in a simple and efficient manner. Generate reservations for your clients, travel agencies, and companies. 

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1- Fast and agile management of your reservations. 

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Among its main functionalities is the fast and agile management of reservations, through 3 steps guided by the tool. 

In addition, it allows flexible availability searches: by destination, hotel, room, and occupancy, among others. 

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2-Integrated with your Loyalty program. 

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If your hotel or chain has a loyalty program, don't worry, Booking Center Tool is integrated with the Loyalty program: you identify the clients of your loyalty program and the reservations are added to their history. 

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3- Your commercial campaigns, also in the Booking Center.

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If you have an active commercial campaign, you can use the same offers, promocodes, rates, or prices as online sales, or create specific conditions for the Call Center. 

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4-Management of sales to Groups. 

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Booking Center Tool is also designed for your hotel team responsible for groups (MICE). You can make multi-room and/or multiple stay date reservations for effective management of sales to Groups.

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5- Extras and add-ons, also at your disposal. 

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Of course, in Booking Center Tool you will also have the possibility of selling extras and add-ons to the accommodation with the same flexibility as online sales.

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6- Don't lose any sales due to availability. 

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Don't miss the sales opportunity. Just as it would happen online, the system shows alternative hotels in cases of no availability. The agent will be able to offer the alternatives that you have configured and thus take advantage of the purchase intention to consolidate it into a reservation.

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7- Thinking about management. 

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Booking Center Tool is designed for reservation teams and offers solutions to their needs, saving them management time. 

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For example, you can configure specific payment methods for Call Center, force a room without quota to enter the reservation in the system, define different accesses and views according to the type of user, and above all it allows easy management of modifications: dates of stay, customer data, occupancy, number of rooms, payment method, reservation price, or restrictions and cancellation policy, among others…

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Contact us to discover how to save your team management time and how to give them more tools so they can easily upsell or cross-sell. 

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