BOOKING ENGINE FOR HOTELS

A booking engine for hotels is a technological tool that allows establishments to efficiently manage and process online reservations. This system is integrated into the hotel's website and provides an interface where users can check room availability, consult rates, and make reservations in real time.
 
The main objective of a booking engine is to facilitate the reservation process for both the customer and the hotel, optimizing management and maximizing direct sales.

A booking engine works by integrating several functionalities. Users access the system through the hotel's website, enter their travel dates and preferences (number of people, destination or hotel, if there is more than one), and the booking engine shows them the available options.

Once the room is selected and the required information is completed, the system processes the payment and sends a confirmation to both the customer and the hotel. In addition, the booking engine connects with the hotel's management system (PMS) to update room availability in real time and avoid overbooking situations.

First, it facilitates a faster and more convenient booking process for customers, which increases the conversion rate. It also allows the hotel to generate direct bookings, reducing dependence on intermediaries or third parties, and therefore decreasing commissions. In addition, an efficient booking engine can be integrated with other marketing and analysis tools, providing valuable data to improve the hotel's commercial strategy. Finally, it improves operational efficiency by automating booking management and updating the availability of room inventory.

The best booking engine for hotels and hotel chains is the one that best suits the specific needs of each establishment and helps maximize conversion.

Roiback's booking engine has been chosen as the Best Booking Engine Solution for Hoteliers in Europe from 2016 to 2020 and Best Booking Engine Solution for Hoteliers in the world in 2021, when the global award was created, revalidating it in 2022 and 2023. The World Travel Tech Awards are awarded based on the votes of qualified executives working in the travel and tourism sector and the travel-buying consumer. In addition, these votes are internally audited to ensure the validity of each one.

Factors such as ease of use, robustness and loading times, the ability to integrate with other systems, additional functionalities such as promotion and package management or additional services, and technical support are crucial to determining the best option. In addition, Roiback's booking engine is known for its higher conversion, innovation and efficiency in direct booking management.  

A booking engine must have several essential characteristics to be effective.
Among them:
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· An intuitive and easy-to-use interface for both the user and the hotel or chain staff.
· Customization options with your hotel's brand so that the engine integrates, facilitating an attractive user experience and
· Easy integration with the hotel's PMS.
· Ability to handle multiple rates, regimes, and real-time availability.
· Secure payment options that comply with security regulations and payment alternatives for the user.
· Analysis and reporting tools to optimize management and profitability.
· Service for multiple languages and currencies.
· Flexibility to manage promotions.
· Possibility of offering special packages (such as flight + hotel or transfers) and/or additional services.

Of course, the booking engine must be a robust tool, offering a stable service with a fast response load to facilitate the results the user wants. Roiback's booking engine manages more than 40 million availability requests daily and offers a 99.9% online time guarantee. In addition, it handles loading response times of 2 seconds for web availability, and less than 0.7 seconds on mobile, as well as conversion rates of up to 9%.  

Choosing a suitable booking engine involves considering several key aspects:
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‍Evaluate the ability to integrate with your website and existing PMS, as well as with other hotel technology tools.
‍Analyze the ease of use and interface to ensure that it is intuitive for both the end user and the hotel staff in all internal processes.
‍Evaluate if it presents all the specific functionalities that are required, besides the basic functionalities others are important such as the management of dynamic rates, promotions, possibility of adding or removing elements without going through critical processes and the ability to obtain detailed reports. Roiback's engine fits your hotel like a glove with over 100 features.

Last but not least, it is also crucial to consider the level of support and customer service offered by your booking engine provider.
With over 12 years dedicated to the hospitality industry and its complex digital technology ecosystem, our specialists will work as one of your business to achieve the highest return on investment. If you wish, you will have a person who will work with you to understand your needs in detail, help you gather information about the performance of your website and provide solutions aimed at maximizing the direct channel.     

A well-designed and optimized booking engine significantly improves the customer experience by providing a simple, fast, and secure booking process.

It allows customers to view real-time availability, compare rates, and select additional options such as extra services or special packages. In addition, it facilitates online payment and immediate booking confirmation, which reduces uncertainty and improves customer satisfaction. By offering a smooth booking experience, hotels can increase loyalty and the likelihood of repeat stays.